COVID-19 Cancellation Policy
Note: If you have booked a tour that is cancelled or postponed due to Force Majeure* (including the COVID-19 pandemic) you will receive a credit of 100% of monies paid to use towards an alternative tour with a departure date in the current or next calendar year. This travel credit will be automatically applied to your booking.
We are softening our cancellation policy for all courses and events booked before March 16th, 2020. We want to make things easy for you! The changes are highlighted below:
- You may cancel your trip up to 3 weeks in advance of the trip start date. Until then you’ll receive a 100% credit of any monies that can be applied to any OSKC product.
- You can also use your credit towards a stay in our Harmony Outdoor Inn glamping tents, or our B&B.
- We will confirm if trips or Skills Courses or Symposiums will be able to go ahead and run, or not, a month in advance so things are clear for you.
- If you need to cancel or rebook your trip date, skills course, or private instruction clinic more than once, there will not be any limits or penalties! So, you can postpone multiple times if you have to, in order to see how things forge ahead and if your trip will run in your specific destination.
- If you decide to cancel your booking and keep your credit, there is no rush to confirm what you would like to rebook with us. You can hold your credit steady until the end of 2022. No pressure! We will inform you when we add new trip dates for 2021 or 2022, so that you know what all of your options are, and have the first chance to grab your spot.
- You are welcome to transfer your credit at any time. Transfer to another person and they can apply to any new booking! If you prefer to give or sell the full or partial credit to another person as a gift certificate, you can easily do so.
To hold your place on a kayaking skills course, kayak trip or event, please choose the “Book Now” menu tab or click the “Book Now” button on each page. You can also call 1-905-399-1216 to make the booking. Whether booking online or over the phone you will pay a deposit of 50% for courses, 50% for events, 20% for trips and in full for pool classes with final payments due 30 days prior to the start date of the kayaking course or event and the trip cost remainder payable in two payments with dates due shown on the trip page. Booking one of our activities means you agree with our policies and are willing to sign a waiver prior to participation.
Our online booking system, available 24/7, is PCI DSS compliant and uses SSL/TLS encryption, which is the same level of encryption used by banks. Ontario Sea Kayak Centre is also a Secure site with a valid security certificate.
Cancellation Policy Terms and Conditions
These are the Terms and Conditions that will apply to your booking with us.
These Terms shall constitute the entire agreement between Ontario Sea Kayak Centre (also referred to as OSKC) and the Client relating to the subject matter herein, and shall constitute a binding agreement. There is no verbal or written representation, warranty, prior agreement, or description of services, other than as expressed herein.
The contract and booking is made with, and services will be provided by Ontario Sea Kayak Centre. By booking a trip, you agree to these Terms and Conditions that govern the relationship, the cancellation policy, and limitations of liability. These Terms and Conditions affect your rights and designate the governing law and forum for the resolution of any and all disputes.
Because our kayak instruction courses and events have a limited number of spots available, we do have to turn people away once our classes are full. Due to this, we can’t refund or reschedule within 30 days unless a replacement participant is found. If you must cancel we try very hard to find someone to take your spot for you. If we can fill your spot, or for cancellations 30 days or more in advance a refund, less a 20% cancellation fee, will be charged per person. For last-minute cancellations or no-shows, we are unable to offer a refund.
In the case of kayak pool courses, the pool overheads are large, and numbers so limited we are unable to refund course fees unless a replacement student is found. Given a decent lead time, we can usually fill spots from our cancelation list.
For trips we can’t refund or reschedule within 40 days unless a replacement participant is found. If you must cancel we try very hard to find someone to take your spot for you. If we can fill your spot, or for cancellations 40 days or more in advance a refund, less a 20% cancellation fee, will be charged per person.
Our cancellation policy must apply even in the event of a medical problem or family circumstance. We will do everything possible to fill your vacant spot for you. In the case of a Force Majeure*, such as but not limited to acts of terrorism, war, pandemics, labour disputes, government actions, strikes, or major adverse weather conditions, all terms and conditions may be subject to change.
We reserve the right to cancel or alter any trip due to weather or insufficient registrations. In these cases, full refunds will be issued. If you have questions email or call us 1-905-399-1216.
Booking on behalf of others
You may pay the deposit and/or final balance for another trip participants but are not permitted to fill out a registration form or waiver for another person. Every person participating on any OSKC event must personally complete the trip registration form with their own unique email address (unless a minor) and confirm their personal information and agreement of these terms.
Force Majeure Definition
*In the force majeure context, performance of the contract must become impossible; it is not enough that the contract become more onerous, or even significantly more difficult, but still possible to perform. Rather, a party must show that the original purpose of the contract has been frustrated, and it would be unjust for them to be bound to the contract under the existing circumstances.
In a force majeure, the situation or event that has allegedly frustrated the contract must (1) be unforeseeable at the time the contract was entered into; and (2) not be the fault of either party.